Shipping Policy

At BrookSideHorseBarn, we are committed to ensuring a smooth and transparent shipping experience for our customers. Please review the policy below for details regarding shipping, delivery, and related responsibilities.

Overview

BrookSideHorseBarn ships horses and materials within the United States only. Shipping availability, costs, and delivery timelines may vary depending on the product type, destination, and carrier.

Processing Time

• Orders are typically processed within 2–5 business days after payment is received.
• Processing times may be extended during holidays or peak seasons.
• Customers will be notified of any significant delays.

Shipping Rates & Methods

• Shipping costs are calculated at checkout or communicated prior to order confirmation.
• We use reputable third-party carriers to ensure safe and timely delivery.
• Expedited shipping may be available upon request and at an additional cost.

Delivery Timeframes

Delivery times vary based on location and carrier but generally range from 3–10 business days after shipment. BrookSideHorseBarn is not responsible for carrier-related delays once the package has shipped.

Incorrect or Incomplete Addresses

Please ensure all shipping information is accurate at checkout. BrookSideHorseBarn is not responsible for:

• Delays caused by incorrect or incomplete addresses
• Packages returned due to address errors

Additional shipping charges may apply for reshipment.

Damaged or Lost Items

If your order arrives damaged or is lost in transit:

• Contact us within 7 days of delivery (or expected delivery)
• Include order details and photos, if applicable

We will work with the carrier to resolve the issue as quickly as possible.

Local Pickup (If Available)

Local pickup may be available by appointment only at our facility. Please contact us in advance to arrange pickup.

Contact Information

If you have any questions about this Shipping Policy, please contact us:

Last updated: 2015